We accept returns or exchanges on defective items without restocking fees. If you receive a defective item, please contact us at info@spectrumalberta.ca with details of the product and the defect. You can send the item you consider defective to:

Spectrum Alberta Ltd.
13923 156 Street NW
Edmonton, Alberta Canada
T6V 1J1

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will send you a replacement product at our expense or refund the purchase price, at our discretion, using the original method of payment.

We accept discretionary refunds up to 30 days from the date of purchase, less a 20% restocking fee; after 30 days refunds may be refused at our discretion or with a 50% restocking fee. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the items being returned during shipment. We do not guarantee that we will receive your returned item, so we strongly encourage you ship with insurance and a tracking number; refunds will not be issued until returned merchandise is received in good order and inspected by Spectrum Alberta Ltd. for damage. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. 

We accept exchanges on products of equal or greater value without restocking fees; the same product return requirements apply and exchange item will not be provided until the original item(s) is received and confirmed to be in saleable condition.

We do our best to ship same business day where possible, and offer several shipping service options. For various reasons, we may - at our discretion - utilize a different carrier than selected by a customer if they can offer an equivalent delivery time. If you require the use of a specific carrier please make note at the time of your order.

International shipments are subject to local taxes, customs, and duties and/or additional charges such as brokerage fees. These charges are the sole responsibility of the buyer. If at any time Spectrum Alberta Ltd. is billed for these charges, Spectrum Alberta Ltd. will bill the buyer in the same manner the original order was billed.

Free shipping is currently offered on orders in Canadian provinces equaling or exceeding $350 CAD before taxes and after discounts; free shipping is offered to the contiguous United States on orders equaling or exceeding $350 USD before taxes and after discounts. Exclusions or surcharges may apply, at our discretion, on large and/or overweight items. Shipments will be sent by the least costly method available and we make no guarantees as to which courier is used nor the timeliness of the shipment. When product is backordered, we may ship the order in part (at our discretion, for orders of sufficient value) to ensure customers receive their order in the most timely manner possible. However, we reserve the right to wait until all backordered items have arrived – no matter the order value – before shipping the order in full to minimize our expenses in fulfilling the order (sending multiple shipments is significantly more expensive than shipping the same volume and weight of product in a single shipment).

During cold weather months there is a chance that products may freeze in transit. There are no couriers that offer any guarantee against freezing. Please understand that although Spectrum Alberta Ltd. strives to provide our customers with the best service, ordering liquid products during extreme temperatures is at the risk of the customer. Temperature-sensitive items purchased during the winter season CANNOT be refunded/exchanged due to the risk of improper storage after purchase, however, items like buffing wheels will continued to be refunded/exchanged as described in the procedures above.